Link Click In Automated 1:to:1 Signatures Not Tracking

Hi,

Not sure if I am posting my question in the correct place, so please redirect me if not.

I have an automation which sends out 1:to:1 emails. The automation automatically adds the deal owners signature. Within that deal owners signature there are links. None of these links are being tracked in these automated 1:to:1 emails. When I send a manual 1:to:1 email from the contact page, which adds the same signature automatically, the link tracking is working fine.

The automated 1:to:1 emails do have link tracking enabled.

It seems like automated 1:to:1 emails where the signature is added through personalisation ignores link tracking within the signature…

Anyone else come across this issue?

Thanks, Darren

Hi @dafconciergedh

I see that you are working on this case alongside our colleague, Beatriz. This collaboration will be the most effective way to address the question, as it allows us to directly troubleshoot the campaign.

Please don’t hesitate to reach out if there’s anything further I can assist with.

Best regards,
Katie

1 Like

Thanks for the follow up Katie

Hopefully you can get to the bottom of this issue.