Link action in automation that runs multiple times

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1

I have an automation that I run on a weekly basis as a reminder for my clients to perform a task.
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I need to know if the client has performed this task. There is a link to click if they did, and an if/else rule as follows:
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  • If user clicks link send and email notification to me to let me know
  • If they don’t click the link, send another reminder & repeat
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This is fine the first time the automation is sent, but when I run the automation for a second time I immediately get sent the notification even though the user has not clicked on the link this time.
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In all following runs of this automation, ActiveCampaign sees the link as being clicked - because it was clicked in the first automation.
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Is there any way to avoid this?

2

Hi @designbyday, this sounds like something our Support team can help you with. Can you please submit a ticket so that they can look into this? Thank you! :slight_smile: https://bit.ly/3g7t5b7

3

Yep. That’s how it works.
Change the email to add a tag when the link is selected.
Look for the existance of the tag in your if/else.
If the tag exists, they must have select the link so send an email to you.
If the tag doesn’t exist, they didn’t select the link so send the reminder email.
Before ending the automation, remove the tag.
Hope that helps.
Cheers

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