I would like to ensure that my contacts are not falling into multiple automations and campaigns and getting multiple emails in one day.
My initial thought was to set up an automation that is triggered by “Was sent an email” then the automation added +1 to a field every time an email was sent. Then it clear the field at midnight. However… you apparently can’t trigger based on “was sent an email” only clicks and opens.
Any advice??
Hi @MariahMartz - Marissa here from the Senior Customer Experience team. We currently do not have a way to limit a number of emails being sent to a single contact per day. That would be a great suggestion to add to our ideas page: https://help.activecampaign.com/hc/en-us/articles/115001444244-Send-us-your-ideas
What I would suggest is when you send a one off campaign you can segment out contacts who are currently in an automation from receiving this email by using the condition “not currently in automation”. This would only send the campaign to contacts not currently getting emails in an automation at the same time.
Similarly, if you have a number of automations running you can use a wait step in the automation to say “wait until not currently in “x” automation”. This will cause the contact to hold its spot until it has completed getting emails from the other automation before proceeding.
Please let me know if there is anything else I can help clarify.