Hey Guys,
Brand new to AC - loving it so far. Just stumbling a bit with trying to catch my customers based on product purchased.
My shopping cart solution SendOwl recently accounced an AC integration which I have just set up. They pass all customers to my main list and apparently also pass all purchase information too like product name, product id, purchase value etc but I can’t seem to find anywhere in AC that I can pick up this data to use for an automation trigger or conditional sending - in fact I can’t find any mention of my customers anywhere.
I tried using Zapier which was pretty easy to set up but the data picked up from SendOwl was only Name, Email, Transaction id and a couple of other semi-useful ones but on the API page from SendOwl they have loads and loads of fields listed that had no corresponding value in the AC integration setup - like the field was called something else so it didn’t pick it up or something. For example - SendOwl has “product_id” field listed but in the Zapier AC integration the field is blank - like it didn’t pick anything up from the test customer - is this because maybe I issued myself a free order to test?
Then when I go to set up an automation in AC or tag a customer there is no “Product Purchased” field or any other way I can see to tag a customer based on the product id or name.
Please help, ideally I don’t want to use Zapier - there’s gotta be something I’m missing if there is already a direct integration.
Thanks,
Jason.