Identifying Contacts Who Opened Email >1

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Hi Everyone,

I see ways to identify visitors who visit a URL based on a range of visits, however, don’t see a way to identify / segment contacts who’ve opened emails (a specific email or any email) >1 time.

Is there a way to do this?

Thx,
Skip

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Hey Skip (rax233),

Biannca here from our CX team, sorry we missed this when it was originally published.

In the spirit of providing insight on this question, we don’t have a segment/condition to look for contacts who have opened an email >X times. If you are trying to track overall opens for a contact, what you can do is explore Contact Scoring.

Contact scoring is pretty much a way to give a contact a score after they do X (e.g opening campaign). Once they action that, X point is given to the contact. From there you can determine how many times a contact completed a certain action.

For example:

  1. Create a contact score for contacts who open the email.
  2. Every time a contact opens an email, they get 1 point.
  3. On the contact profile, it says the contact has 5 points > meaning they opened a email 5 times.

For more information Scoring, see our help guide.

Please don’t hesitate to reply back out if you have any further questions.