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1

It has been over a week and no one from the customer support/service team has been able to help me. I got on a call with the Customer Support Manager and still not solution. However, he did confirm it was not user error, and there seems to be something really wrong with my account. None of contacts are matching up correctly, I can’t put contacts in automations, automations aren’t working, my newsletter contact list isn’t correct, it is just a mess.

PLEASE PLEASE PLEASE SOMEONE HELP ME!! I can’t do anything with my account until it is fixed and it has already been one week. Who can escalate this issue for me?

2

Hi Sarah!

I can escalate this for you! Do you have an existing ticket number? Once you provide it, I can work from my side to get you some help.

3

Hi @bg5bi I just wanted to follow up and see if you have gotten help with your account? I’m happy to jump in anywhere you need me if you have your ticket number!