How to use trigger and notifications

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1

We created a form and integrated it with AC via API. What we did is when a user submits the custom registration form, the api adds the user as a contact and adds a tag (tag1) to the contact.

What we want is for the automation to send a notification to our sales team that this user has submitted the registration form so we can get notified for every registration.

I created an automation with the trigger as added a tag (tag1) then send notification to an email address.

But automation never gets triggered. is there a proper way to do it?

support isn’t very responsive the past weeks

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2

Sounds you have 2 automations. 1. Submits for, add tag. 2. Adds tag, send notification.

What happens when you put the send notification from automation 2 into automation 1 after you add the tag?

I assume so, but is the tag in automation 1 and 2 identical by way of casing, spacing, etc?

Hope that helps.