How to Turn Sentiment Analysis On/Off

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With ActiveCampaign, you can use sentiment analysis to determine if an incoming deal email from a customer is positive, negative, or neutral.

Sentiments can appear as positive (happy face), negative (sad face), neutral (neutral face), or mixed (surprise face).

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Here’s how to turn it on and off:

How to turn on sentiment analysis

To turn sentiment analysis on for a connected email account:

  1. Click Deals on the left menu.

  2. Click the “Connected Emails” option.

  3. Choose the email account you want to use with sentiment analysis.

  4. Click the “Sentiment Analysis” dropdown and click the “Allow” option.

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When you turn on sentiment analysis, deal emails for the connected email account moving forward will have a sentiment attached to them.

How to turn off sentiment analysis

To turn off sentiment analysis, follow steps 1-4 above and click the “Do not allow” option instead.