New day, new massive problems in most simple basics. Today lets say you wanna send a voucher code after user confirmed his newsletter subscription. So you create an automation: If contact enter list/confirmed double-optin: send email with voucher code.
The massive problem in this simple newsletter marketing step: The email take more over 5 minutes to get triggered by automation.
All emails from normal send/broadcasting newsetter are in inbox after 10 seconds. All emails from automation need more then 5 minutes.
This is an absolute conversion killer.
Same list and same contacts working for years without delay with another newsletter solution. After we switched plans/newsletter accounts to activecampaign: all 60 activecampaign accounts have massive problems with delayed emails from automation.
Most of all our agency clients have a lot of (15) tickets per day: who is my voucher code.
We already contact technical AC support. They confirmed this problem and can not help.
This is a masisve problem.
Its a shame for a highprice solution like activecampaign that stuck in basics like this and its an absolute money and conversion killer and customer happiness killer on all sides: shop client are not happy and also the activecampaign clients are not happy.
Long words, short term… My question to you is:
Please, do you have an idea how we can send voucher codes without large delay?
How you trigger the voucher codes after double optin email?
That wait until will take up to 5 minutes to process as we batch contacts in those actions. Instead, you can just trigger an automation when the subscribed tag is added to perform the rest of the “yes” path in their automation.
Hope this helps and let me know if you have any other questions!
Hello @acartas
We talked with so many support people (4 persons) and also with some enterprise manager.
We also had an call with an agent and nobody found a solution and all say: we are not build for so fast trigger/automations… And now you showing us an very simple solution. At this time we cancled 2 plans and one another enterprise plan is also in cancle process.
I am happy you find a solution for us and i am very happy if you share this information with your team also. Is it okay for you if you create an duplicate an automation and setup the correct settings for us? So we can check it in draft mode and try to replicate it in all other accounts.
Added two automations: Part 1: for sending the initial opt-in and adding the non-opt-in tag after a week (FEIN-GEIST) Part 2: for removing them from part 1 and continuing the subscription flow (FEIN-GEIST)
I’m glad to have answered your question and provided a solution as well as the team members I collaborated behind the scenes to get you the best possible answer.
Also, do you have a ticket number that I can have handy so I can submit it to CX leadership to make sure that we lessen the chances of this happening again?
