CX Tips is part of our community tips series, where we post some of the most commonly asked questions we hear from ActiveCampaign customers. Have a new question? Start a new topic by clicking +New Topic in the upper right hand corner!
You can easily update the default message! Here are the steps to follow—
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Click “Website” on the left menu of your account.
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Locate the form you wish to work with, then click the “Edit” button.
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The form builder will load. All editing and style options will appear in the right pane. Click the “Options” tab located on the right pane.
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Locate the “On Submit” section. The “Show Thank You” option should be selected in the dropdown. Type the message you want to display to contacts into the box provided. Your message will save automatically.
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Make additional edits to your form as needed. When finished, click the “Integrate” button then click “Save and Exit” to save your work.
To offer a tip here too - you can also personalize your thank you message!
Just type the personalization tag for the field you would like to insert into the message box. For example, if you wanted to address contacts by their first name, you would type: %FIRSTNAME%