My ecom site is built with WooCommerce, and I’d like to be able to update the customer contact in ActiveCampaign when a refund occurs so I can run an automation to remove them from the various automations and lists they’re in.
So far I’ve built an automation to unsub them from the Re-Order, Promotions, etc lists… but after refunding their order in WooCommerce I still need to click into the AC contact page and manually add the “Refund” tag to trigger it.
It’s fine for me to do it, because there’s only actually 1-2 refunds per week at most, however I want to automate it for 2 reasons. The first is that automation is good for efficiency, and the second is I need a solution that doesn’t require giving my customer service team access to my AC dash as I don’t want to be a bottleneck in this process and currently I am.
The customer can only request a refund via support email (Freshdesk) so they aren’t visiting a refund page, and therefore Site Tracking isn’t an option (as far as I understand it).
It’s possible to send an email with a button they need to click, but that’s not really any less work than adding the tag manually.
Zapier may be an option, with looking for a webhook when an order status changes, assuming I can specifically use Refunded as a trigger AND have it update the correct contact. I’m not too familiar with setting this up however.
So… any suggestions for a simple way to automate tagging when a refund occurs?
Thanks in advance!