I have been using AC for three plus years but I have never been able to figure out how to get a contact to repeat an automation.
I have a member annual subscription which sends reminders when the subscription is due to renew. Once the contact has renewed, I want them to go back to the start of this automation so that they get the same emails for the end of their new subscription period.
I currently have a ‘go to’ element at the end of the the automation to take them back to the start but it does not work. So I’m having to do this manually -yuck!
If anyone has any suggestions this would be a game-changers as it’s the only function within AC that I can’t get to work as I need it to.
Hi.
I wouldn’t take this approach to subscription renewals. As it’s a critical automation, keeping them in an automation like this might be difficult to trouble shoot.
Without seeing your automation, it makes it difficult to troubleshoot your GoTo problem.
The way I do it is have a custom fields with the renewal expiry date. I then have a date base trigger that puts the contact into an automation when the current date is 30 days before the renewal date. Make sure the trigger is set to run multiple times.
To create a loop, I generally remove the trigger and reapply it in the same automation. For ex - trigger automation with a tag, then lets say wait for a month to send the email you want them to receive. Once email is sent out, remove the tag, then wait for 5 mins and reapply the trigger tag. This will bring the contact back to the starting position thus creating an endless loop.