I’d love any help figuring out the best way to manage a customer who owns two stores. Since both stores have different addresses, order dates, and details, but are tied to one Shopify customer record (same email but multiple addresses), I’m running into challenges with automation in ActiveCampaign.
Ideally, I’d like to create deals to follow up on each store individually when a new Shopify order syncs into AC. I initially thought Accounts might be the solution, but it seems that each contact can only be assigned to one account, which doesn’t quite fit this scenario.
How do other customers handle this setup? Would love to hear any best practices or alternative approaches!
I’d like to set up a system for tracking and encouraging repeat purchases. I sell wholesale to stores that frequently run out of stock and (hopefully) reorder. My goal is to create a tailored deal for each store whenever they place an order, allowing us to follow up effectively based on their unique buying cycle.
Let me know your thoughts on how we can implement this!
Hey! Thanks for that, so you want to create a deal so someone follows up manually i.e gives them a call/text, email not using an automation/campaign from us? Just trying to figure out that it defo needs a deal?
No, I actually want to automate the deal within a sales pipeline. I was just curious if anyone else has encountered a similar scenario and found an effective solution.
Hey! I am not sure if Deals is the right way to go about this, unless you are having a rep reach out directly, it would probably be best to use contact records and segment these people or an automation recipe like this New vs. Repeat Customer Post-Purchase Follow Up Email | ActiveCampaign
