Has AC ever stripped off a campaign segment at send?

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1

We had a recent send where we applied a segment to our selected lists. We’ve done this a number of times before with no problem. Our most recent send ended up not applying the segment and sent to our whole list. Anyone ever experience this?

2

Hi there @carolinadesigns37410, welcome to the forum! I’m a Community Manager here at ActiveCampaign. I’m sorry you’re running into this – have you raised a ticket with our Support team? if not, you can do that here: Submit a request – ActiveCampaign Help Center

I’d like to make sure the appropriate team can look into this for you. Thanks!

3

I have a huge problem with AC segmentation.

AC removes or not add the tags normally.

Also, the customer service is not too friendly and not support the this issue. My problem lasts over 6 months.

Lets see…