ActiveCampaign Forum

Goal is not reported


#1

Hi there,
I want to use goals to measure. I’ve created an automation with has in the end a goal.
If a contact replies to an e-mail than the goal completed in simple words.


I’m not quite sure if this the correct way, but the goal is not reported. Means:
I’m sure that someone has replied to the campain.( I can see this in “contacts”/crm)
But the goal don’t measure it.
Any tipps?


#2

I don’t have any suggestions. If reply tracking is on and the reply is being tracked on the contact record, this should work.

Will you please open up a support ticket so that our team can investigate?

Here’s the link to do that:

https://help.activecampaign.com/hc/en-us/requests/new

Be sure to include the URL of the automation you’re working on.


#3

Thank you so much to the providing this suggestion, its totally educational for know how do i get my computer windows 10 in desktop or access any device saved files and folder in just a moment.