Form keeps showing despite "hide after interaction"

Our floating box keeps showing to the same user multiple times in the same session, when the user has signed up and goes to another page on the same website - inspite of the “hide after interaction” setting.

It looks like the activecamapign cookies is not beeing saved and therefore the user is not beeing recognised, when he goes to a new page.

Have you experienced this, and did you find a solution?

Our team may need to dig into this for your account specifically. Please email help@activecampaign.com for more help on this.