Floating bar will not show on my WP site

I created my first floating bar form with automation to collect subscribers to the site. I like the form to be on the top of each page site.

I use WP, Astra Pro and Elementor Pro. I have ActiveCampaigns WP plugin installed (with API key and url connected). Elementor is also connected to AC with API key and url.

I have succesfully integrated my other form with the WP Plugin. I can clearly see that other form in WP-admin → Settings → ActiveCampaign, how it look and the embed code. With that other form I copied that embed form on one of my pages with the block “source code” in Elementor. It works absolutely fine.

Now to my problem: I don’t know how to embed the floating bar that I created. I can see the embed code in WP-admin → Settings → ActiveCampaign. Unlike the othger form I can’t see the actual form visualized. How shall I trigger the floating bar form to show on top of my pages? I tried pasting the embed code in a source code box on top of a page like I did with the other form but nothing happens.

Tried to google, youtube and look into this forum with no instructions. Greatful for guidance.

//Jonas

4 Likes

I’m having the same problem. Shame no-one from active campaign has answered this one.

Hello there! You can set up the floating bar form position on the form editor ‘options’ tab as shown here:

In the settings, you can also choose whether the form display will be delayed or not.

Please keep in mind that we are here to help, if you have any other questions on this topic or any other you can contact us anytime at Contact ActiveCampaign - Support and Sales

ActiveCampaign Customer Experience Team.

Hello jonasflorinus

I experience the same issue with my wordpress floating box.
Did you find a solution? :slight_smile:

Best regards
Maria

Hi Maria! Please see Liz’ post above and let us know if you have any questions!

we already followed liz’s recommendation.

the form is embedd now, but we experience another issue.

The floating box keeps showing to the same user multiple times in the same session, when the user has signed up and goes to another page on the same website - inspite of the “hide after interaction” setting.

It looks like the activecamapign cookies is not beeing saved and therefore the user is not beeing recognised, when he goes to a new page.

Have you experienced this, and did you find a solution?

Hi, can you share a video of this? Does this happen when the user clears cookies and cache?