ActiveCampaign Forum

Firstname tag not working


#1

Hello,
I did use %FIRSTNAME% tag at the start of my email, but the whoever gets that email instead of that person name %FIRSTNAME% tag applied, so can you please guide through about it.


#2

Hi there, have you seen this help article of personalization tags? This should help clear up any confusion. https://help.activecampaign.com/hc/en-us/articles/220709307-Personalization-Tags

Thanks!