Just a bit of a rant. And I don’t know if other users are facing the same issue.
Since the past 3-4 weeks, my account was not accessible due to activecampaigns billing page not being available. Couldn’t update any credit card details or nothing.
All of my automations workflows, zapier zaps were stopping and sales dwindled. They gave me an external link to pay for my account. Did that and got the access back just in the past 2 days.
Now when I go into my account, suddenly my plan has changed, number of users have been limited, my deals section is now a “sales bundle” that I have to subscribe to additionally. And at a huge higher cost.
No intimation, no emails about these sudden plan changes, no recourse provided for the past 3 weeks of lost business.
For a company that prides itself on providing clear communication to clients, this is just sad. Been an account holder since the past 9 years and this is how we’ve been treated. Wow. Time to move on I guess.
Hey @ministryofnew ,
Really sorry to hear about your experience—it’s totally understandable to feel frustrated, especially after being a loyal customer for 9 years.
The issues you’ve mentioned (billing page being inaccessible, no notice about plan changes, losing access to core features like Deals, etc.) are serious and definitely not how things should be handled—especially given how critical automations and integrations are for business continuity.
A few things you might consider:
Reach out to support directly via live chat or email and request a detailed breakdown of what changed in your plan and why. Mention your long-term account history—they may be able to escalate or offer a workaround.
Ask specifically about the Sales Bundle, as it’s now a separate add-on. This wasn’t the case in older plans, so it’s possible you were migrated without proper communication.
If automations and workflows are still disrupted, check the “Automations” and “Apps” section to make sure none were disabled during the billing lockout. Sometimes Zapier connections require re-authentication after access issues.
If you need logs of failed workflows or API calls for your own internal tracking, you can check the Automations > Recent Activity or the Developer Tools section (for API).
That said, if you feel like you’ve exhausted all channels and still aren’t getting support, it might be worth looking into alternative platforms—though I do hope support comes through before that step.
Thanks for sharing your experience here—transparency like this helps the community and pushes platforms to do better.
I feel your pain! Tasks disappeared from my account. I lost the ability to make a new task, plus I lost all records of existing tasks. When I contacted AI chat, it kept telling me I could do it - I needed to follow the instructions correctly. So I spent a lot of time on that. I finally got a real person on chat who also insisted that I must not be following instructions. Then was finally told that due to recent upgrades and improvements in the platform, I no longer have the ability to schedule tasks. As a small business, I am now paying nearly $3,000 per year for a CRM that doesn’t have the functionality we need. We follow up with prospects and don’t have a way to schedule these follow ups. This seems basic to me and I am livid that it was taken away from my account.
