ActiveCampaign Forum

Email not being delivered


For some reason, anyone with a Yahoo account is not receiving email through my automations. I would love some help being pointed in the right direction to try and troubleshoot this. I’ve tried searching, but haven’t had much luck. At one point this happened with AOL email accounts, but those seem to work now. (Yahoo use to work ok.)



Hi Brian (@brianhoffman),

There could be a few things at play here. So, I would recommend contacting support which will allow us to dig deeper and review.




Hi Brian,

Did you manage to sort this because I’m having the same issue…



Hi @alipoulton,

Just wanted to share some insight into Yahoo and deliverability. Yahoo does heavily throttle inbound mail and this manifests itself in messages sometimes delivering very late, sometimes hours late, which is essentially the same as not getting them at all.
This usually happens if you are a new ActiveCampaign user and still warming up your sending reputation with Yahoo, sharing IPs with other new ActiveCampaign users which are especially prone to Yahoo throttling. It also applies to Hotmail/Outlook. This can also happen if you have low open rates.

Feel free to reach out to Support so that they can dig in a little more.