ActiveCampaign Forum

Editing an Active Automation-What Happens to Those In It?


#1

I am just getting started with AC and setting my first automations. I am sure that I am going to have some tweaking to do along the way. Can I edit an automation that is already active that has people going through it? If I edit a step that is after where a contact currently is in the automation, will they follow the subsequent edited steps? Please let me know if these rules are documented somewhere.

I tried running a quick test, but my test contact in the automation just kind of stalled out and never actually seems to have completed the automation.


#2

I am replying to myself here. In that the automation did finish for my contact, it just took longer than expected (wait 5 mins more like wait 15 mins). And, the contact in progress got the subsequent modified step. All great!


#3

Glad it all worked out. Thanks for letting us know it was resolved.


#4

@Brian

I actully like to know this as well. I started 1 automation, but would like to extend it with more follow-up e-mails. What happens to the contact that have allready ended the flow, when add a “wait” conditions and a new email to the automation?

Another solution could be to de-active the campaign, but I don´t what happens to the lead that are start or going throught the automation once that happens. Are they put on “pause” and contintue through the funnel with a delay once it is re-activated?