Does your Revenue Reporting Work?

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1

So we are flying blind, our revenue reporting has not been working for automations, nor on campaings. We have contacted AC about this a month ago and have no real response, other than there is a known issue affecting this. We are getting order data into AC, we can see that, revenue data is coming in, just none of it linked to any automation or campaign.

Are any of you actually seeing revenue reporting on your automations or campaigns ?

I am shocked that we have gone a month without any real diagnosis of the issue, a possible solution, a real solution, a demonstration that AC cares at all about us as a customer.

Anyhow, I am just curious if many others are experiencing the same thing. Thanks

2

Hey @clarkholdingsgroup, we’re so sorry to hear about the experience you’re having! We understand how frustrating this is, and we can see you’ve been in touch with Support about this matter. Please continue to direct questions to them via email as they’re continuing to work through this issue.

3

Same issue here in July 2021. Got a response from support with no ETA on when this will be fixed. Reporting is vital for us and we might have to switch to another platform that has working reports.

4

Hi @TC-mgr, Molly from ActiveCampaign here. I’m very sorry to hear that you’ve been having trouble with our revenue reporting. I located your support ticket and escalated it to our team leads. Please know that we are working hard on a fix and are hoping to have this resolved ASAP, but in the meantime, please let us know if there is anything else we can do to help.

5

Was ActiveCampaign able to resolve your issue? We’re dealing with the same issue of our revenue not reporting and contacts not syncing over from BigCommerce. It’s about to be two months without us getting any solutions from support. Our support person has been very responsive, but they have not been able to get any answers from the engineers for our issue.

6

Hi @perfectvape, I apologize for the trouble here. I took a look at your support ticket and our team is actively working on investigating this issue. I’ve passed along your message and I appreciate your patience as we work through this. Thank you for understanding!