Deal_pipeline_list random empty results since early Feb 2024

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1

Hi,

The deal_pipeline_list call has started to randomly return no results since around Feb 8 2024.

This is an example call we make: https://XXXXXXXX.api-us1.com/admin/api.php?api_action=deal_pipeline_list&api_key=XXXXXXX&filters=0&full=1&page=1

This is happening across multiple customer accounts.

Here is an example using curl where 2 out of 7 calls return no data.

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image1920×1148 412 KB

Perhaps you introduced a bug with your system’s caching earlier this month. Please help to fix this asap!

2

Hi there,
Marissa here from the ActiveCampaign Customer Experience team. I’m sorry you have been experiencing this issue recently.

I would love to investigate this further with our technical team. Have you submitted a support request yet? If not, would you mind emailing help@activecampaign.com with this information, and provide me with the ticket number. I want to make sure you are included on their email correspondence to get a quicker resolution.

Thank you,
Marissa

3

@Fred_from_APIANT - Hi Fred, I want to make sure you saw my message from earlier as I did not tag you.

4

Hi Marissa,

The email has been sent to help@activecampaign.com we look forward to a reply.
ticket number is [#9119077]
(https://help.activecampaign.com/hc/requests/9119077).

Thank you,

Marc Floyd
APIANT
Captain of Customer Success

5

@Fred_from_APIANT - I have located the ticket, and am working on this now.

Thank you,
Marissa

6

As of March 8th, 2024 the issue was resolved by the ActiveCampaign API support team. We did not need to make any changes to our system.

Marc
APIANT Customer Support