Created custom object record not appearing in UI

Ask a question
1

We are testing out the custom contact object records API and did the steps here: Contact Custom Objects API Guide

We created the schema ok and also got a successful API response after creating the object record associated to a contact.

But when we view the contact in the Active Campaign UI, the record does not appear as shown in the example’s screenshot. We are using our free developer account for testing.

Is an Enterprise subscription plan required to view custom object records in the Active Campaign UI?

2

Hi @Fred_from_APIANT - thanks for reaching out! Abbie from ActiveCampaign here - it sounds like you’re testing custom objects in a developer sandbox, is that correct? Sandboxes do have professional plan settings, which means they don’t include custom objects. However, this is something we can help add to your sandbox if needed for easier testing - I am messaging you directly so I can share next steps with you and help you get in touch with the right folks on our team to push this forward!