Hello
I would like to remove the activecampaign mark in my reply emails. When my contacts receive my e-mails they receive it from my business email, but when they want to reply they receive email adress that looks like this
reply-company-name17604.activehosted.15.18.4
I would like to connect my business email adress to Activecampaign so my customers can reply to it directly, while Activecampaign can still track their reply rate.
Thanks for your help,
Matthew
Hi Matthew,
Just jumping in here real quick. With reply tracking turned on, ActiveCampaign has to show the contact that their response is rerouted to our servers for us to track before being forwarded onto your email address.
There is not a way to remove this address with reply tracking turned on. The only way to remove it is to turn off reply tracking. You would still receive the replies to the email address you specified in the Reply To field, or it would go to the From address if no email address is in the Reply To field.
Let me know if you need any clarification or have any other questions.
Thank you,
Cody
Can you make the reply to email address be automated to change based on the deal owner?
Hey @Cody_AC @single-digital17604 @discobot - Has anything changed on this topic in the past year? I too would very much like to be able to do reply tracking (to change response behaviour/ my own lead scoring system) but without the user seeing what is clearly an “automation / marketing engine” {reply-to} email address when they do so… I wondered for example if its possible to install some code (that you guys offer?) on our own email servers such that they detect the reply and let your systems know?
Hi! To find out what I can do, say @discobot display help.
@discobot display help has anything changed on this topic as I’d like to adjust the reply email address but still track it through active campaign?
Hi! To find out what I can do, say @discobot display help.
Hi everyone,
Thank you for reaching out and my apologies for the delay in response. Reply tracking still functions the same as my previous answer.
With the feature turned on, ActiveCampaign has to show the contact that their response is rerouted to our servers for us to track before being forwarded onto your email address.
If you would like to provide feedback on this feature, please submit them to https://ideas.activecampaign.com/ideas or upvote a similar idea.
Thank you,
Cody
