Can we send one on one email after contacts are unsubscribed from the mailing list?

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1

Hi- I was in touch with AC support team in relation to this question and she confirms that we can still send one on one emails after contacts are unsubscribed. One on one emails are not emails like campaigns. They are directed toward just one person and do not have an unsubscribe link. You cannot send one on one emails in bulk, which limits the potential of abuse.

I just want to double-check if this is stated in the law and is it correct?

Thanks!

2

Hi there, Amy from ActiveCampaign’s Customer Experience Team. We’re just refreshing our forum page and I wanted to add some help here for anyone who comes across this page/question/post.

This is correct as you can send 1:1 emails to any contact, no matter their list subscription.

Any questions or additional ideas, thread them below!