Can I have an Automation Delete a Contact?

Ask a question
1

If Ive set up Automations to have people consent to GDPR, is it possible to have people that havent consented, to have them deleted from Activecampagin through automation?

2

I’m also interested in this. This is how I currently deal with it.
I have a “sifting” list which I put through an automation called “sifting”. The email they get asks them to click certain buttons based on their interests/preferences. These buttons are hyperlinked to landing pages that arent public on my website. The automation checks to see if they have clicked any link on the email and tags them to show which ones. After a reminder to click preferences it waits a few days then removes them from the list.
Just waiting a couple more days to make sure it does what I want it to do, remove them from the list. I guess I may have to then sort people who aren’t on any list and delete.

3

Hi there, Amy from ActiveCampaign’s Customer Experience Team. We’re just refreshing our forum page and I wanted to add some help here for anyone who comes across this page/question/post.

We currently don’t support the option to delete a contact from your account as each account has a contact delete limit. Rather than deleting your contacts, you have the option to ‘unsubscribe from all lists’ within an automation. That way, these contacts will not be active on any lists - and a contact who is inactive on all lists does not count towards your contact limit.

Additionally, you can tag these contacts with an automation action too.

See here for a quick walkthrough.

Any questions or additional ideas, thread them below!

4

Hi Amy, could you elaborate on your statement “We currently don’t support the option to delete a contact from your account”. I see that Active Campaign offers an API to delete contact Delete a contact. Does this API not perform a GDPR’s conform data deletion?

I couldn’t find any documentation on how long it takes Active Campaign to delete contact and if we can check the deletion request status (i.e pending, in-progress, completed, etc)?

Could you shed some light on this? Thank you!