Call Tracking in Active Campaign

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1

Do you have plans to integrate call tracking in active campaign? It will be very useful.

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2

Would a solution like Nectar Desk meet your needs?

3

I Brian! I have two questions:

  • It works fine in Portugal?
  • Can I do automatized track of campaigns (online and offline), in various channels and places, by attribution of different numbers with Dynamic Number Insertion?

Online & Offline Campaigns
Track calls from paid search, online advertising, direct mail, TV, tradeshows, print collateral, and more.

Form Submissions
Associate website visitors with click to call form entries and connect prospects with agents instantaneously

Keywords
Track the customer journey and know exactly which keywords are driving phone calls.

Text Messages
Integrate text messaging into your advertising call tracking for faster, more effective communication

Example of software: https://www.calltrackingmetrics.com/products/call-tracking

Thank You!

4

Hi!

I’m not familiar enough with Nectar Desk to answer those questions. I’d recommend reaching out to the developer. His email is: info@nectardesk.com

I’d be surprised if it did all of that, but maybe the developer knows of an integration that adds that functionality.

5

Hi Brian,

I am also looking for a good call tracker for mobile phones, that has no calling service/carrier included but only uses my mobile (call log) and sends those data to AC.

I have seen such mobile phone call tracking apps (for Android / iPhone) from a lot of other CRMs via the service MagneticOne Mobile, i.e. Pipedrive call tracker - http://magneticonemobile.com/products/call-tracker-for-pipedrive-crm.html

I just wrote them now and asked if they can do that for AC - as the customer has to pay for the service then.

btw: Does AC have a call log?

It would be great to have such a mobile phone call tracker app from AC directly…

regards
Clemens

6

I can’t recommend nectar desk. I have used them for two months and it wasn’t worth it. Poor voice quality and limited features if you use your cell phone to make calls.

7

Were you able to get the solution for this?

8

We are considering using “JustCall” anyone used them?

9

Hey All,

Productive is a new integration for Active Campaign that works really well. The App automatically logs all your call details, as-well as recording and transcriptions (If you choose). It has a ton of automated note taking functions too (Like hands free notes), and the ability to create leads right from your phone calls, even using TAGS & Lists, to pop leads right in to your automations.

The app is available for iOS & Android users.

Hope you give it a try. :slight_smile:

Disclosure, I am the head of Product with Productive. We have been using Active Campaign for over 2 years as out marketing and sales funnel.

10

Yes we like Justcall.io integration

11

We offer a great solution, as we are an Active Campaign CRM user ourselves. Productive.App is an integration on the Active Campaign marketplace that connects your current cell phone calls with your Active Campaign account. We offer a 30-day free trial, so I welcome you to try it out. It automatically logs all your cell phone calls, with optional call recordings and transcription, automated note taking, and a bunch of other features. But the best part for me is the ability to instantly add new leads to Active Campaign during the call and executing our automations just by selecting TAGS or adding them to LISTS right from the call.