Automation started - how to stop it / remove a contact out of a queue in a running automation

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1

Hi folks,

i just wanted to move one contact from one list to another ( by the way - how to do this ? ).
So i “unsubscribed” the contact from List A … and now ( i did not have another automation on mind ) my "sorry you unsubscribed automation started … and i have 40 minutes left before the last message “too bad you unsubscribed” will be sent …

But he did not unsubscribe :wink:

So … how can i STOP a running automation ?
I see the contact in my “waiting 40 Minutes Queue” - but i am not able to remove it there …

Can anybody help ?

THANX
Stefan

2

Hi there, Amy from ActiveCampaign’s Customer Experience Team. We’re just refreshing our forum page and I wanted to add some help here for anyone who comes across this page/question/post.

This can all be actioned from the contact record/page!

Please see this demonstration for more details

Any questions, please thread below.