We have an automation triggered by a customer entering a deal. The customer will pretty much stay in this automation until they are manually removed from the automation and deal.
However, doing while testing, I found that the automation would stop for customers who have cycled through the automation ~12 times.
Based on recommendation by support, I should put a WAIT to slow things down. The WAIT’s are in there, and when I click on the automation from within the customer contact page, I can see the automation is stopped, no longer WAITing.
Is there a number of times a customer can go through a loop?