Automation isn't working

Ask a question
1

Hey all.

I’ve set up an automation for peple who opt in into an email list.

If they reply back to an email they would receive an automated email that seems to be working.

Second in the email there is a link Deep Breath Coaching & Breathwork with Karla Snow

When they click on it I want an email to be send immediately to them or within few minutes to give active campaign the time to capture the data.

And for those who didn’t click on it I want them to receive the email in 2 days

I’ve set the if/else condition for that and it’s not working since I tested it with multiple contacts.

Since they go straight to the no path

image
image1366×667 53.5 KB

I’ve set dozen of automations but never faced this issue before.

It’s URGENT so any help will be appreciated

2

Hey @kameronsnow,
It could be that the 5 minute wait condition is not enough time, and therefore it is passing before they have clicked the link.

I would suggest trying something slightly different.
Change the 5 minute wait condition to 2 days.
Remove the If/Else and replace it with a Goal that triggers if they click the link. make sure the Goal is set to “Continue Anyway” if they do not meet the criteria.
That way, if they click the link in the two days they will jump to the goal and receive the email straight away.
But, if they do not click the link, the email will send after two days.

Hope that helps.

Giles
Zephi Limited

1 Like