Automation is not sending mails to users

gongsoundmeditation8 · September 7, 2019, 12:04pm

Hi,
I just created an automation campaign with a series of emails and the subscribers are not receiving any email.
Though it appears in the queue but not sending emails. Can anybody help me here?

repaircredit101 · September 9, 2019, 1:59am

I’m also having the same problem. I have the simplest setup you can think of, since it’s just a test really. I have a trigger for when a new subscriber is added to a list. Then it’s just supposed to send a simple welcome email. When I test with my personal gmail account, I never receive the email even though the automation says that it ‘completed’.

What’s even crazier is that I then added a second welcome email in the same automation chain as a re-test kind of thing with a 5 minute wait in between that and the first email. I still don’t receive the first email, but sometimes I receive the second email! I also added a notification email to send to myself and I receive that one almost every time too. I’ve tested this about 20 times now with 4 or 5 different emails and Here’s a screenshot below.

I’m pretty frustrated with this because I’ve spent the better of 3 hours now trying to debug this and I’m a brand new client. I’m not having a good experience at all and so far, not only am I going to switch to another platform, I’m going to ensure that all of my business partners and community know to run away from this horribly buggy software.

EDIT: To be clear, I’m not receiving emails when I’m trying this on a live test contact (my personal email). If I try sending a test email through the automation email options UI, it will send immediately and work. I will also receive emails if I send a simple email message to my live test contact via “Send an Email” on the contact UI.

palmandvine · April 18, 2020, 10:43pm

Did anyone ever figure out how this issue was resolved? I am having the same problem with my automation sequence.

growthgeyser · April 20, 2020, 1:35am

I’ve had this problem also, but sometimes I’m able to solve it by doing the following: Delete the first 5 minute wait period and then re-create it.

There seems to be a bug in the system, but when I do the above it generally fixes it. For some reason it’s only the first wait period, so you wouldn’t need to repeat that for the subsequent wait periods. Hope that helps.