Greetings, I am new to AC and my learning curve is quite steep right now. My head is swimming with ideas but I need to start somewhere so here goes…
In my business, we have some customers that may go for an extended period with no activity. Then when they have a need I want to be front and center. Is there a way to create an automation that will email a customer that has gone 30 days or so without placing an order? Kind of like a reminder but based on the last order date.
TIA for your help!
First off welcome!!
So, for this I would consider an automation that’s similar to the below:
for the “Date purchased” field I created a custom “date” field. In order for the automation to work you would need to manually enter the “date purchased” field in the contact’s profile.
Let me know if you were looking for a different sort of solution and I would be more than happy to help figure out something different.
Talk soon,
Perry
Thanks for the idea Perry.
What I was hoping to do was have this automation activate automatically based on the customers last order. We have Big Commerce intergrated with AC so I was trying to use BC last order date. Looking for something to work in the background without me keeping track of each customers last order. (If they place an order the clock starts over.)
Please let me know if that is not clear.
Thanks!
Thank you for providing that additional info!
In that case, I would create an automation with the start trigger being “Makes a purchase.”
Followed by an If/Else statement that says: If order count is less than or equal to 1 → wait 30 days → send an email …&… If no → you can either end the automation OR start another automation. In the picture below I ended the automation. That should do the trick though.
Let me know though if that still doesn’t work, but this should automate the process for you, and again, welcome to ActiveCampaign!
Perry
Maybe I’m wrong but this latest iteration of the automation you posted doesn’t seem to make much sense for what the OP wants. The first automation made more sense with a minor tweak. Why not just create a “last purchase date” field that will automatically fill in and then that way it’s always being updated with the last date and you can still check if it has been 1 month since that last purchase and fire off the email?
@gordoncreative your idea is what I am looking for. Something that can constantly run in the background and then fire off an email at the appropriate time. Being new to AC I have not been able to grasp how to do this. Can you share some insights on how I can make this happen? TIA!
