Automation: Filtering contacts who are going more than one time on a single automation

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1

I’ve made a mistake last week on my automation series, what added contacts 2 or 3 times on the same automation.

Now, they are receiving repeated content and complaining about the “spam”.

Is there a way to filter contact who are “currently more than one time on a single automation”?

2

Hey @enzimage,

You bet! In the start trigger, customize the automation to run “Only once.”

3

Hi there, Amy from ActiveCampaign’s Customer Experience Team. We’re just refreshing our forum page and I wanted to add some help here for anyone who comes across this page/question/post.

The best way to do this would be to segment your start triggers with ‘has not entered automation >select the automation you are currently working in’

This will work to ensure that if the contact meets the start trigger (as you may have more than 1 start trigger) it will ALSO look to see if your contact has entered the automation before. So, let’s look at an example:

I have an automation with 2 different start triggers:

  1. Subscribe’s to List A
  2. Tag ‘B’ is added

My contact subscribed to List A > the automation start trigger is fired and looks to see if:

  • Has subscribed to list A (YES)
  • Has not entered automation (YES)

The automation pulls my contact into it.

My contact later has Tag B added > the automation start trigger is fired and looks to see if:

  • Has Tag B (YES)
  • Has not entered automation (NO - I HAVE entered previously)

The automation rejects my contact from entering.

(The same will work if I have Tag B added first then subscribe to List A, so long as both start triggers are segmented).

Here is a quick demo as a walkthrough.

Any questions or additional ideas, thread them below!