I’ve got an automation with 4 emails spaced with 2 days wait time between each, i currently have people queued in the wait 2 days box between email 1 and 2 - I want to change the wait time to 1 day, what will happen to those queued up if they have already been waiting more than 24 hours AC immediately send they email 2 and move them on in the automation ?
thanks Jonathan
Hi Jonathan,
Yes, that is correct. If they’ve already waited 24 hours and you reduce the wait time to 24 hours or less, the contacts will move forward through the automation.
Let me know if you have any other questions about this.
that’s what I was hoping - thanks Brian, - J x
Hey ionosteopaths,
Biannca here from our CX team, in the spirit of providing insight on this question, we have a public facing help article that explains how modifying wait steps affects contacts - which you can read more about here.
Please don’t hesitate to reply back out or email us at help@activecampaign.com if you have any further questions.