If I set the “entry” action for an Automation to When TAGx is added and set it to RUNS ONCE, does that mean it will only ever run once?
I’d like to have it run multiply but only have the user IN the Automation once.
(So they don’t accidentally do something so they are getting a bunch of dulicate emails from the automation.).
The amount of time run refers to how many times a contact will be allowed to enter that specific automation.
Check out this help doc. referencing the difference between run frequencies.
Perry
Hey bungalowsoftware,
Biannca here from our CX team, In the spirit of providing insight on this question for anyone that comes across this thread.
If the automation has a tag start trigger and you want the automation to run multiple times for the contact, you will need to remove the tag in order for the contact to enter into the automation multiple times (afterwards), see https://screen.ac/wbuxAA5Y in the article thread above for more information.
Please don’t hesitate to reply back out or email us at help@activecampaign.com if you have any further questions.