API v3: Retrieve a contacts tracking logs returning HTTP 200 but empty array

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Hi Everyone!

I’m trying to retrieve contacts’ tracking logs via the v3 method. However, whenever I send the GET request, it comes back as HTTP 200 but an empty array:

{"trackingLogs":[]}

This is for a particular contact record where I know it should be returning tracking events since I can see them recorded in the contact’s Activity Feed within Active Campaign.

Any thoughts?

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Hello there! So that our support team can investigate and assist please send an email to help@activecampaign.com with the following information:

Full call being made (endpoint and body);
The full response being returned by our API;
Timestamp of the call

Please keep in mind that we are here to help, if you have any other questions on this topic or any other issue you can contact us anytime at Contact ActiveCampaign - Support and Sales

ActiveCampaign Customer Experience Team.