API problem- HELP needed

Anyone have any idea why suddenly the API has been reported as not working with integration on New Kajabi.

Basically I have a Facebook ad which has been running really well. It is set up to go to New Kajabi for opt in and then integrates with Active Campaign.
Has been working a dream until some time yesterday when I got notice from Kajabi that it’s not working anymore as Active Campaign API not working.

Reset the API - didn’t work!! In fact didn’t even get a new API…any ideas?
Am losing leads and time and money at the moment with this.
Desperate need of help - especially as have not had an answer from support

1 Like

Hi @suelachman,

I’m sorry to hear that you were having some issues with the API.

We experienced a brief outage that affected a small set of users that could have caused the issues you were experiencing. That outage should be corrected by now, I would recommend working with support directly on any specific issues that you might be experiencing.

Thanks but it’s still not working for me…and no one is answering me since when I sent my message and tried to live chat yesterday… I have retested and still not doing anything. Are you saying that only the support team can get this back up and working for me?

Can you DM me your ticket number and I can look into it for you?