Any difference between form html vs API submission?

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1

Hello,

We are are using AC with Thrive Leads on our website. We originally connected the AC form by copying and pasting the raw html form code into the thrive leads box.

Our automation was set to start upon submission of the form. Everything was working properly.

We recently removed the form code and replaced it with the API connection.

But what has happened is now subscribers are being added to the list but the automation is not being triggered.

We have no idea why this is happening. Does AC consider an API form submission different from a html form so it’s not triggering the automation? In other words, does “Submits a form” only work as a start trigger if it’s NOT through the API? If so, would we then have to change the start to “Subscribes”?

Or is there another reason for this happening?

Thanks!

Mark

2

Hey @bizi360,

That is correct. When a user is added via the API, they are not actually submitting the ActiveCampaign form, so your “Submits a form” trigger isn’t firing.

If you just switch the trigger from “Submits a form” to “Subscribes to list” that should resolve the issue for you, or you can choose several of the other triggers to start the automation, like tag is added, etc…

Hope that helps!

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3

Yes, that helps and explains what happened. We didn’t realize an API submission of a form was not technically equivalent to a raw html form code submission of a form. Will go in and change the start triggers accordingly.

Thanks so much!

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