Accidental Exclusion

The wrong list was accidentally imported as exclusions. Can we either unexclude them, or remove and remake our entire exclude list?

Hello @ysventuresgroup, welcome to the forum!

You are able to remove contacts from an exclusion list under Contact > Manage Exclusions. You can delete them individually or in groups of 100. If you need further assistance with this, please reach out to our Support team at help@activecampaigns.com with the list that was imported as exclusions and they can take a look!

I hope this helps :slight_smile:

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Hey ysventuresgroup,

Biannca here from our CX team, I just wanted to update this post here for anyone that comes across this thread.

On top of what Molly said, here’s a guide providing a detailed overview of the Exclusion List.

Please don’t hesitate to reply back out if you have any further questions.