What to do when no one is replying to my ticket?

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1

Unfortunately, customer service has clearly deteriorated. After 24 hours, no one has answered my ticket. Is this the new standard? Does anyone here know what to do?

Thanks in advance.

Thomas

2

Yes, looks like this is normal … sometimes we wait for answers for multiple weeks. :confused:

I’d try the Chat instead.

Good luck! :four_leaf_clover:

3

Hi Thomas,

Marissa here from the ActiveCampaign Customer Experience team. I apologize you are having a hard time getting a response. The last few weeks have been busier than usual with the new Google/Yahoo requirements. Typically our first response time is within 8-12 hours.

If you can please provide me a ticket number, or email address I would love to help make sure we get you assistance.

Also as someone suggested chat is also another option.

Please let me know how I can assist you.

Thanks,
Marissa