Several users complain they do not receive my emails but AC show them as CAMPAIGN SENT
Last Thursday, I sent out a broadcast to c.5,000 recipients. AC shows ‘sent’. I received none and my open rate has gone from 25-30% to precisely ZERO opens.
And AC has not responded to me since a holding message on Thursday.
Maybe there’s a big issue they aren’t talking about.
Espero que tengan solución para tu problema mikeclayton, tengo una pregunta, es posible que puedas ayudarme, yo he superado 5000 contactos, es necesario subir de Lite a Plus, o estando en Lite puedo aumentar a 10.000 contactos pagando el extra. Yo he subido a Plus y además he pagado el extra, sin necesitar estar en Plus. Muchas gracias
You said: I hope you have a solution for your mikeclayton problem, I have a question, it is possible that you can help me, I have exceeded 5000 contacts, it is necessary to upgrade from Lite to Plus, or being in Lite I can increase to 10,000 contacts by paying the extra. I have upgraded to Plus and I have also paid the extra, without needing to be in Plus. Thank you so much
I don’t know - shouldn’t you be asking ActiveCampaign that question.
Their commercial terms changed recently, so I have no idea. Sorry.
YES!
I’m in a major discussion with AC right now for the same reason.
I have contacts that show in the Recent Activities column that they’ve “Successfully Completely” an automation. But after hearing from several contacts that purchased a course from me that they didn’t receive the critical information email with their password and such, I dove deeper…
I figured out that by clicking on the automation name in their contact record that you get taken to their specific path through the automation. At the email points, there was a red “x”, indicating they didn’t get sent the email. When I hovered over it, it said they weren’t sent the email because they had previously unsubscribed (which was not true). But then the continued to the end of the automation, and as a result, AC considered that as having successfully completed it.
If there’s an error in an automation, that should show in the Recent Activity tracking of that automation!!! I mean really - why would that not be reported so I can be aware and figure out what the problem is?!
And what’s worse… the message about them being unsubscribed was simply false. In fact, they were new subscribers upon purchasing the course, being tagged and entering the automation. The real problem was they didn’t receive the authentication email, and therefore were “unconfirmed.” (And I didn’t know there was 2 factor authentication on that form, because that opion is buried in a place that you might not even know it exists!). But thinking that they had previously unsubscribed led me down a completely different trouble shooting path that was fruitless, and I never knew to be looking at anything other path related to their subscription status.
So… you need to open the contact record for a couple of your people that entered that automation. Click on the name of the automation in the area that shows what automations they’ve entered in. That will open a screen and show you their specific path, where the error is, and a reason for that error. Just understand the reason given may not be the correct one! And if it says “they previously unsubscribed” - but you know they didn’t, then look at the form through which they unsubscribed. Click the Options tab on the right. Click on the pencil icon next to “subscribe options” (or something like that), and see if you have 2 factor authentication on. If so, that might be the problem.
Also , you can look in their contact record for the list name that they are subscribe do and that you created the automation for. If there isn’t a green checkmark next to the list name, then they are not a confirmed subscriber - and that’s the problem. AC won’t send any emails to them if they’re not confirmed.
Hope that helps.
Hi Mike… to my understanding, you should be able to be in any plan regardless of the number of subscribers. The only difference between the plans are the features. So if you only want the lite features, you should be able to keep them, even with lots of subscribers. Not 100% sure of that, but it’s my understanding.
However, once you do reach a level, you have to pay more… and you might have to up that yourself. But yes, that’s an AC question. However, their email “support” is pathetic, so you might ask someone in Chat support and have them check and let you know.