Physical address

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1

Hello,

I have a question about the integration of Shopify and ActiveCampaign. While customer data like first name, last name, etc., are being transferred to my CRM in ActiveCampaign, the physical addresses of the customers are not. I have already spoken to support, but unfortunately, I did not receive a helpful response.

Has anyone else had the same problem and knows how to solve it without having to import a CSV file for new contacts every time?

Thank you!

2

Hello @eigensinnig-wien6937!

Per Shopify’s Terms of Service, this integration will send contact data from your ActiveCampaign account back to your Shopify account.
This applies when you update contacts in ActiveCampaign who exist on both platforms.

The information shared with Shopify includes:

  • First name
  • Last name
  • Phone
  • Email
  • Accepts Marketing field value

Did you talk to our ActiveCampaign support team or Shopify’s? If you want to send me a direct message with your activehosted account name, I’d be happy to have our team look into your ActiveCampaign ticket in more detail. Please let me know!

3

Hi,
May be you have to use an external app integrations tool like Zapier…
Here you have the integration Shopify <> AC:

And the “Zap” would be for example:
Trigger = [Shopify] New Order
Action = [ActiveCampaign] Create or Update Contact

You can “play” with more integration apps tools: Make, Integrately, Pabbly, Albato, etc…

Regards,

Raul Abad

4

Yeah! Albato’s automation also works for this use case!