Nectar Desk is promoted by AC as THE integration solution a Call Center.
Nectar Desk, regardless of the problems mentioned above has too much funtionality for SMB companies that just need too be able to use simple click-to-call functionality and some easy recognition of the number calling the sales person and ability to make call notes. I have seen this similar functionality in other CRMs (e.g. AgileCRM) and it is of great value. Want to move away from AgileCRM and notice this functionality is lacking in AC.
There should be a standard integration to a VOIP platform of choice, with the minimum functionality for inbound and outbound call recording in AC’s CRM.
I suggest AC really puts this on the roadmap. It does not help to offer a giant solution to small companies that do not need it, can not afford it and also as stated above has quality issues in terms of service delivery. Furthermore it is a VOIP USA solution, while we have local VOIP players here in Europe with much cheaper call rates.
Anybody that has implemented alternative solutions?
Thanks