I'm having trouble renewing customer packages in the Active Campaign Dashboard

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1

I’m using the Active Campaign Seller API, but when I try to renew a customer’s package I receive the following API error:
{
“billing_error_code”: “”,
“billing_error_message”: “”,
“result_code”: 0,
“result_message”: “Account plan update failed”,
“result_output”: “json”,
“payload”: null,
“error”: null
}

I’m putting the information in the same way as the PHP documentation and the cards have limits.

2

Unfortunately, this is not enough to go off of as there’s any number of reasons this could happen. If you’re in a pinch, you can try renewing the account by logging into your reseller dashboard and using the UI. Otherwise I can help you escalate a ticket on this.

3

I’ve tried opening a ticket, but they always get back to me saying they can’t help, as they say the problem is with my application. However, I am following all the API documentation and making the request as requested.

What information would you need to help me?

4

Hi @testemendes2 - Marissa here from the Senior ActiveCampaign Customer Experience team. I have found both your tickets with Ana, and Beatriz, and the best route will be to continue to correspond with you via those tickets to come up with a resolution. One of our team members will be in contact with you shortly.

5

Thank you, Marissa. I’m talking to Beatriz who is being very attentive. I’m waiting for a response from her on my last message.

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