💡 How to use AI in 1:1 emails?

:bulb: CX Tips is part of our community tips series, where we post some of the most commonly asked questions we hear from ActiveCampaign customers. Have a new question? Start a new topic by clicking +New Topic in the upper right hand corner!

We will teach you! Follow the steps below:

  1. From one of the listed features above, click the AI icon.
    AI Icon.jpg

  2. In the modal field, provide a prompt. For example, you can type “A thank you for following up and telling them I’ll reach out to them.” The more specific you can be, the better the results you’ll receive.

  3. Click the “Submit” button.

  4. Click the green check mark to add the suggested text to your 1:1 email, or click the red “X” to discard the suggested text.

  5. If the suggestion is not what you are looking for, you can:

  • Click the circle arrow icon to retry
  • Click into the “Ask AI to change it” field and choose to make the text longer, shorter, or change the tone. You can also type more specific feedback, like “Make it funny,” into the space provided.