I found this post here, which was apparently closed after many years of customers (and staff) agreeing this was an important feature. How to check if a custom field value is blank
1) Why was this thread closed instead of addressed? This is a feature I immediately reached for and was surprised to not find it as ActiveCampaign is way ahead of most other applications I’ve seen from a UI/UX perspective. Silence around a hot usability issue like this typically means the architecture fundamentally isn’t designed to handle it, there is an expensive third party patent blocking a solution or some other irreconcilable impasse, ergo not happening but we can’t say that or there will be a mass exodus of customers (even though there won’t be). I would really like to understand why this important thread was ignored and finally shut down. That’s a concerning response and doesn’t indicate the human, honest, direct and reasonably accountable company culture I hoped I was subscribing to.
B) Is there a way to detect an empty field in email conditional blocks? I would like to ask select subscribers for their phone number if they haven’t already filled it in, but it seems I can only compare to specific values, which seems woefully short-sighted for a platform this mature.
I apologize for my bluntness as I’m a web application developer myself and I sympathize with the constant pressure and the mercurial nature of roadmaps, but I was very concerned when I saw the post deleted because of what that usually implies about a company as I’ve seen the warning signs of “image over substance” company cultures vs esse quam videri. I signed up to this community to ask this question after not being able to register to upvote the feature request from the link in the thread. It was curiously difficult to ask or comment about.
I can think of many inelegant, somewhat manageable workarounds for an empty phone number, so I’m not asking for those, just the actual verdict for the product roadmap. If it won’t be included, can I get the rationale and / or current best practice for decision trees that take missing information into account?