How to edit campaign labels

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1

Hi there. : )

How can I edit the campaign labels (delete label, change name, color)??

Thanks.

Pablo.

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2

Hi @happydoctormkt,

This help article will lay out all of your options, thanks! https://help.activecampaign.com/hc/en-us/articles/115001050370-Organize-your-campaigns-with-labels

Vera

3

Thanks Vera, but this doesn’t help me :confused:

Thanks :slight_smile:

4

I’m having the same issue myself! The only options to edit campaign labels seem to be under other sections (such as automation), and since I don’t use those other sections I can’t change campaign labels.

I reached out to the support email as well, so I’ll follow up if I receive a solution.

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5

Yes, and it’s so simple to solve it. Let’s wait :slight_smile:

6

I received this response, but it did not work for me?

There’s currently no way to fully manage that in the current interface — our teams are aware and we have it on our roadmap to develop an actual labels manager that will allow full management of labels (no ETA on this just yet).

That said, if you need to delete a label at the moment, since labels are shared across all features, there’s a workaround:

  • Go to “Forms”
  • Select a form (any will do) and add the label you want to remove to that form
  • Once that label is associated with the form you will be able to click the pencil icon next to the label (Image 2018-03-20 at 11.19.5...)
  • And then hit “Delete” to delete the label from the ActiveCampaign account (Image 2018-03-20 at 11.20.5...)
7

I’ve tried this and it isn’t working… the labels ARE removed from my current automations, but NOT from the list of available labels when I want to apply a label to a new asset

I have a dozen or more old labels that I don’t use and I would LOVE to get rid of the clutter (and to make sure none of my other users chooses them by mistake!)

What’s the ETA on a real label management screen???

8

It doesn’t work for me either and only deletes the label from the Form and not ActiveCampaign drop-down lists

9

I noticed this during my onboarding; the onboarding specialist wasn’t aware of the issue around labels either.

It’s weird to me that the “labels” is not a priority as they have a “tags” manager already. It’s nearly the same framework.

Hoping they fix this ASAP but doesn’t look like it since it’s already been a year for you guys!

10

relabeling worked for me through the forms builder. “deleting” did not.

11

Hello there! Just wanted to add some insights regarding this topic!

Although we currently don’t have a direct way to fully delete the label from the account, you can totally remove them from each campaign by hitting the “X” mark for the label you want to remove next to the campaign you are working on.

That said, your ideas resonate with our commitment to making ActiveCampaign even better, and I want to assure you that your feedback doesn’t go unnoticed. We have a dedicated idea portal where you can submit your ideas directly to our technical team. Here’s the link: ideas.activecampaign.com

Hope this helps and keep us posted any further questions!

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