ActiveCampaign Forum

Error while trying to use email templates

Hi,

When trying to use an email template for a campaign, I choose a template, “select”, set the subject but when I click “continue” nothing happens.

I can see on the console that there is a 403 request error.

Can someone please give me a hand? Thanks.

Hey there, so sorry to hear you’re having issues with the templates! If you haven’t already, please contact our Support department for assistance. They can be reached via email at help@activecampaign.com.