I am sending mails but email threads are not formed. Every time I reply or send a fresh mail it appears to be new email in the contact’s inbox not as a thread. Please help
1 Like
Hi,
Unfortunately, I don’t think it is possible to do this. Each new campaign will be treated as a new thread by most email services.
Also, if you reply using an email provider other than ActiveCampaign, most email services will treat that as a distinct thread (because the sender information will be slightly different).
Hi, can I send a follow-up email as a reply? (re: [last email]) It is part of the same campaign.
Hey Juan! Sorry we missed this one, but in the spirit of adding insights to your question, I’ll be happy to add more info to this topic!
Although we currently have a direct way to achieve this, you can totally be built and automation to keep track of your replies and send more campaigns based on that. For example, you can use 1:1 email threading in Automations. This will allow you to send multiple 1:1 emails and have them appear as one consistent email thread in the contact’s inbox. I believe this will be a good fit for you!
I will attach our detailed ARTICLE with all the steps in case you are interested in this great feature. Keep us posted with any questions!